Terms of Service

Platform Overview & Eligibility

Hi-Rollerz Promotions (“Hi-Rollerz,” “we,” “us,” or “our”) operates an online marketplace platform located at hi-rollerzpromotion.com that connects independent talent (performers, DJs, models, comedians, and other creative professionals) with clients seeking to book them for events and engagements.

By accessing or using the Hi-Rollerz platform, you confirm that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• You have the legal capacity to enter into a binding agreement.
• You will use the platform in compliance with all applicable laws and regulations in British Columbia, Canada, and your local jurisdiction.
• The information you provide during registration is accurate, current, and complete.

Talent Obligations

As a talent registered on Hi-Rollerz Promotions, you agree to:

• Provide accurate and truthful information in your profile, portfolio, and booking details.
• Respond to booking requests within 48 hours of receipt.
• Honour all confirmed bookings. Cancellations must be communicated to the client and Hi-Rollerz as early as possible and no later than 72 hours before the event.
• Arrive at the booked venue punctually and perform the agreed-upon service professionally.
• Connect a valid Stripe account to receive payouts. Hi-Rollerz is not responsible for delays caused by incomplete or incorrect payment information.
• Not solicit clients to book outside of the Hi-Rollerz platform to avoid platform fees. Doing so will result in immediate account suspension.
• Maintain conduct that upholds the reputation of Hi-Rollerz Promotions at all times.
• Not engage in discriminatory, harassing, or unlawful behaviour toward clients or other platform users.

Client Obligations

As a client using Hi-Rollerz Promotions to book talent, you agree to:

• Provide accurate event details, including date, time, location, and nature of the engagement.
• Make payment in full as required at the time of booking confirmation.
• Treat all talent with respect and professionalism.
• Not request services that are illegal, inappropriate, or outside the scope agreed upon at booking.
• Not attempt to contact or solicit talent outside the platform to circumvent booking fees.
• Provide a safe and appropriate environment for the talent to perform.
• Comply with all cancellation terms outlined in Section 5.

Booking & Payment Terms

All bookings made through Hi-Rollerz Promotions are subject to the following payment terms:

• All prices displayed on talent profiles are set by the talent themselves. Hi-Rollerz does not set or negotiate talent rates.
• A platform service fee is applied to each confirmed booking. The fee is disclosed to both parties at the time of checkout.
• Payments are processed securely through Stripe. Hi-Rollerz does not store payment card information.
• A deposit of 50% of the total booking value is required to confirm a booking, with the remaining balance due 24 hours before the event, unless otherwise agreed.
• Talent payouts are processed through Stripe Connect within 2–5 business days following event completion, subject to any applicable holds.
• All amounts are in Canadian Dollars (CAD) unless otherwise stated.

Cancellation & Refund Policy

The following cancellation and refund terms apply to all bookings made through Hi-Rollerz Promotions:

• Client cancels 48+ hours before the event: The deposit is refunded minus the Hi-Rollerz platform service fee. No further charges apply.
• Client cancels under 48 hours before the event: No refund is issued. The talent retains the full deposit as compensation for holding the date and declining other opportunities.
• Talent cancels for any reason: The client receives a full refund including any platform fees. The talent’s account will be flagged and may be subject to suspension.
• Talent no-show: The client receives a full refund. Hi-Rollerz reserves the right to permanently remove the talent from the platform.
• Force majeure: In the event of circumstances beyond either party’s control (natural disasters, government-mandated closures, etc.), Hi-Rollerz will assess refunds on a case-by-case basis.

All refund requests must be submitted through the Hi-Rollerz platform within 48 hours of the event date.

Dispute Resolution

Hi-Rollerz Promotions provides a dispute resolution process to assist in resolving disagreements between clients and talent fairly and efficiently.

• All disputes must be submitted to Hi-Rollerz within 48 hours of the scheduled event date via our official contact channels.
• Both parties will be given the opportunity to present their case, including any supporting evidence (messages, contracts, photos, etc.).
• Hi-Rollerz will review all submitted information and issue a final binding decision within 5 business days.
• The Hi-Rollerz decision regarding refunds, account actions, and dispute outcomes is final.
• No chargebacks should be initiated through your payment provider prior to completing the Hi-Rollerz dispute process. Initiating an unauthorized chargeback may result in account suspension.
• If a resolution cannot be reached through Hi-Rollerz mediation, disputes shall be resolved through binding arbitration in British Columbia, Canada, in accordance with the Arbitration Act (BC).

Platform Liability Limitations

Hi-Rollerz Promotions operates solely as a booking marketplace and is not a party to any agreement between a client and talent. Accordingly:

• Hi-Rollerz is not responsible for the quality, safety, legality, or any aspect of the services provided by talent.
• Hi-Rollerz is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the platform or any booking made through it.
• Hi-Rollerz does not guarantee that talent will be available, perform as described, or meet client expectations.
• Hi-Rollerz is not responsible for any personal injury, property damage, or financial loss arising from an event booked through the platform.
• Our total liability to any user for any claim related to the platform shall not exceed the total amount of platform fees paid by that user in the 6 months preceding the claim.

Intellectual Property

All content on the Hi-Rollerz platform, including but not limited to the logo, design, text, graphics, and software, is the property of Hi-Rollerz Promotions and is protected by Canadian copyright and intellectual property laws.

• Talent retain ownership of all content they upload to their profiles, including photos, videos, and audio.
• By uploading content to Hi-Rollerz, talent grant Hi-Rollerz a non-exclusive, royalty-free licence to display, reproduce, and promote that content on the platform and associated marketing materials.
• You may not copy, reproduce, distribute, or create derivative works from any Hi-Rollerz platform content without express written permission.

Privacy & Data

Hi-Rollerz Promotions collects and processes personal data in accordance with our Privacy Policy and applicable Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

• We collect only the information necessary to operate the platform and facilitate bookings.
• We do not sell your personal data to third parties.
• Payment data is handled exclusively by Stripe and is not stored on our servers.
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us.

Account Termination

Hi-Rollerz Promotions reserves the right to suspend or terminate any account at our sole discretion, with or without notice, for reasons including but not limited to:

• Violation of any term in this agreement.
• Fraudulent, deceptive, or illegal activity.
• Attempting to solicit clients or talent outside the platform.
• Repeated cancellations or no-shows.
• Harassing, threatening, or discriminatory behaviour.
• Chargebacks initiated without completing the Hi-Rollerz dispute process.

Upon termination, any pending payouts may be held pending review. You may request account deletion by contacting us directly.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions. Any legal proceedings arising from these terms shall be conducted in the courts of British Columbia.

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Platform: Hi-Rollerz Promotions
• Website: hi-rollerzpromotion.com
• Location: Surrey, British Columbia, Canada