All Hi-Rollerz nights are 18+. Bring valid government-issued photo ID. No ID, no entry, and no refund. Venue rules apply too.
ON AIRTICKET TERMS →
● ERA 2015 JUST DROPPED IN THE VAULT · NEXT UP: ELEGANT AFFAIR, SAT DEC 26 · SURREY · HI-ROLLERZ PROMOTIONS · YOUR ENTERTAINMENT CENTER · EDMONTON, BC & BEYOND · VIP & TABLES OPEN · REQUEST LINE OPEN ·
HI-ROLLERZ FMON AIR 00:00:00
// THE ANSWER LINE · FAQ
YOU ASKED.
WE’RE ON AIR.
Dress code, ID, tables, refunds, chips. Every question that hits our DMs, answered before you even have to ask.
ON AIR · PICK A STATION
88.1ALL CALLS
// YOUR NIGHT, START TO FINISH
The run sheet.
Most questions sit somewhere on this line.
- BEFORE · ONLINEGrab your ticket
Pay by card or PayPal. No service fee on top.
- MINUTES LATERQR hits your email
Also saved under Tickets on your Rollerz Card.
- DOORS · SEE EVENTID + QR at the door
18+ with government photo ID. Your code scans once.
- 11:30 PMTables held till here
After 11:30 an unclaimed table can be released.
- SCANNED IN+100 chips
Every night you check in moves you up the Rollerz ladder.
// ALL CALLS
The answers.
Any valid government-issued photo ID: driver’s licence, passport or provincial ID card. It has to be the real card, not a photo of it on your phone.
ON AIR
No valid ID, being too drunk, or behaviour that puts others at risk. The venue and our team can refuse entry, and there’s no refund when that happens.
ON AIR
Your QR ticket lands in your email right after you pay. If you have a fan account, it’s also under Tickets on your Rollerz Card. Check spam if it’s not there in a few minutes.
ON AIRMY CARD →
Yes, but keep it private. Each code scans once. If someone else scans a copy of your code first, the original won’t get in.
ON AIR
No. The price you see is the price you pay. Card and PayPal fees are on us. Prices are in Canadian dollars.
ON AIR
Yes. Email us your order number and your friend’s name up to 24 hours before doors and we’ll move it. Tickets can’t be resold above face value. Tickets bought from someone else may be cancelled.
ON AIR
Go to VIP & Tables, pick your night, then pick your spot on the floor plan and pay the deposit. Your table QR comes by email. Gold tables are VIP.
ON AIRVIP & TABLES →
Every table shows its guest limit and minimum spend before you pay. Planning a birthday or big crew? Hit the Hotline and pick Tables & VIP.
ON AIRHOTLINE →
Cancel more than 48 hours before doors and your deposit is refunded or moved to another night. Inside 48 hours it’s non-refundable.
ON AIRREFUND POLICY →
Sales are final, with three exceptions. Cancelled night: full refund to your card within 10 business days. Postponed: your ticket works on the new date, or ask for a refund within 14 days of the new date. Same-city venue change: ticket still valid, no refund.
ON AIRREFUND POLICY →
Line-ups and set times can change, and that alone isn’t a refund. If the whole night is cancelled, you’re refunded in full.
ON AIR
Chips are points on your free Rollerz Card. Stack them, climb the ladder, unlock perks.
+50 PER TICKET+100 PER CHECK-IN+150 FRIEND JOINS+10 SOUND CLASH VOTE
White0 CHIPS
Red500 CHIPS
Purple1,500 CHIPS
Black3,000 CHIPS
Whale6,000 CHIPS
Red gets early-bird 24 hours before everyone. Purple skips the line. Black gets free birthday entry plus one. Whale gets your name on the Whale Wall. Chips have no cash value.
ON AIRSIGN UP FREE →
No. Anyone can buy. A free fan account keeps your tickets in one place, lets you follow artists and earns you chips every night.
ON AIRSIGN UP FREE →
Each night sets its own. You’ll find it on the event page under DRESS, and the next night’s code is always shown live on this page.
ON AIRSEE NEXT NIGHT →
Doors time is on every event page. Got a table? Arrive before 11:30 PM or it can be released to someone else. Bags may be searched at the door, so leave time for the line.
ON AIRALL EVENTS →
Probably. Every night is shot for the Vault and our socials. Want one taken down? Email us the link and we’ll remove it.
ON AIR
// DEAD AIR
No answer for that one yet.Send it to the Hotline and we’ll add it here.
ASK THE HOTLINE →// STILL ON HOLD?
Call the Hotline.
Send us a message and pick your topic. A real person from the Hi-Rollerz team writes back.