Refund policy

LAST UPDATED: OCTOBER 31, 2026

All ticket and table sales are final, except in the cases below. To ask for a refund, email hirollerzpromotions@gmail.com with your order number.

Cancelled events

If we cancel an event, you get a full refund of the ticket price not including service fees, to your original payment method, within 10 business days.

Postponed events

If an event moves to a new date, your ticket is valid for the new date. If you cannot make it, ask for a refund within 14 days of the new date being announced.

Venue changes

If an event moves to another venue in the same city, your ticket stays valid and no refund is offered.

Table deposits

Deposits are refundable or can move to another event if you cancel more than 48 hours before doors. Inside that window, deposits are non-refundable.

Name changes

You can transfer a ticket to a friend by emailing us up to 24 hours before doors.

Refused entry

No refund is given if entry is refused for age, ID, intoxication or conduct. See our ticket terms.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually sort it out faster.