Booking Agreement

About This Agreement

This Booking Agreement (“Agreement”) is entered into between the Client (the person or organization booking the talent) and the Talent (the performer, DJ, model, comedian, or other creative professional) facilitated through Hi-Rollerz Promotions (“Platform”).

By confirming a booking and proceeding with payment, both parties acknowledge that they have read, understood, and agree to be bound by the terms of this Agreement, as well as the Hi-Rollerz Terms of Service.

Scope of Services

The talent agrees to provide the specific services described in the booking request, including:

• The type of performance or service as listed on their Hi-Rollerz profile and agreed upon in the booking request.
• Performance at the agreed date, time, and location specified at booking.
• A minimum performance duration as agreed upon in the booking details.
• Any specific requirements or riders communicated and agreed upon prior to confirmation.

Any changes to the scope of services must be agreed upon in writing by both parties prior to the event date.

Payment & Deposit

• The full booking fee is charged to the client in a single payment at the time of booking.
• A portion of that payment is released to the talent immediately as a deposit. The deposit is final and non-refundable once paid, except in the case of a confirmed talent no-show (see Article 5).
• The remaining balance is held by Hi-Rollerz Promotions and is automatically released to the talent 48 hours after the event date, unless the client files a dispute before that window closes (see Article 8).
• All payments are processed securely via Stripe. By making payment, the client authorizes the charge to their nominated payment method.
• All amounts are in Canadian Dollars (CAD).

Talent Responsibilities

The talent agrees and warrants that they will:

• Arrive at the venue no later than 30 minutes before the agreed start time for setup and preparation.
• Perform the services as described and agreed upon in the booking.
• Conduct themselves in a professional manner at all times.
• Notify the client and Hi-Rollerz immediately if any unforeseen circumstances may affect their ability to perform.
• Not be under the influence of alcohol or illegal substances during the performance unless explicitly agreed otherwise in writing by both parties.
• Bring all necessary equipment unless otherwise agreed in the booking details.

Client Responsibilities

The client agrees and warrants that they will:

• Provide a safe, legal, and appropriate venue for the talent to perform.
• Ensure the talent has access to the venue at the agreed time for setup.
• Provide any agreed-upon technical equipment, sound systems, or facilities as outlined in the booking.
• Not request the talent to perform any service that is illegal, discriminatory, or outside the agreed scope.
• Treat the talent with respect and professionalism throughout the engagement.
• Make timely payment as outlined in Article 2.

Cancellation Terms

• Client cancels 48+ hours before event: Deposit refunded to client.
• Client cancels under 48 hours: No refund. Talent retains full deposit.
• Talent cancels: Full refund to client. Talent account flagged.
• Talent no-show: Client receives a 100% refund of all amounts paid. Talent is subject to a platform penalty, which may include suspension or permanent removal from Hi-Rollerz.
• Mutual cancellation: Both parties must agree in writing. Refunds determined by Hi-Rollerz on a case-by-case basis.

All cancellations must be communicated through the Hi-Rollerz platform messaging system to be valid.

Intellectual Property & Recording

• The talent retains all intellectual property rights to their performance, music, choreography, and creative works.
• The client may not record, broadcast, or distribute the talent’s performance without prior written consent from the talent.
• Any agreed-upon recording rights must be specified in the booking notes prior to confirmation.
• Unauthorized recording or distribution of the talent’s performance may result in legal action by the talent.

Force Majeure

Neither party shall be held in breach of this Agreement if performance is prevented by circumstances beyond their reasonable control, including but not limited to:

• Natural disasters, severe weather, or acts of God.
• Government-mandated lockdowns, curfews, or public health orders.
• Death or serious medical emergency of the talent or an immediate family member.
• Venue closure due to circumstances outside the client’s control.

In such cases, Hi-Rollerz will assess refunds and remedies on a case-by-case basis. Both parties are encouraged to rebook where possible.

Dispute Resolution

The remaining balance of a booking is held for 48 hours after the event date before being released to the talent. During that window, the client may file a dispute using the "Dispute This Booking" button on their booking record. Filing a dispute pauses the release of the remaining balance until the matter is resolved.

A dispute may only be filed for one of the following reasons:

• The talent did not show up to the event.
• The talent arrived more than 30 minutes late without prior agreement.
• The talent did not perform the service as agreed (wrong length, wrong set, or wrong service entirely).
• The talent was impaired or behaved unprofessionally in a way that disrupted the event.

Disputes may not be filed on the basis of personal taste, dissatisfaction with the client’s own event (turnout, venue, weather, or guest conduct), or a simple change of mind.

When a dispute is filed, the client must provide a written explanation of what occurred. The talent will be notified and given an opportunity to respond before Hi-Rollerz makes a decision. Confirmed no-shows are resolved automatically per Article 5. All other disputes are reviewed by Hi-Rollerz Promotions against the criteria above and resolved one of three ways: a full release to the talent, a full refund to the client, or a partial split where the talent partially delivered on the agreement.

If a booking is not disputed within the 48-hour window, the remaining balance releases automatically and the booking is considered complete.

Indemnification

Each party agrees to indemnify, defend, and hold harmless Hi-Rollerz Promotions, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with:

• Any breach of this Agreement by either party.
• Any negligent or wrongful act or omission by either party.
• Any claim by a third party related to the booked event.
• Any violation of applicable laws or regulations by either party.

Governing Law & Entire Agreement

This Agreement shall be governed by the laws of British Columbia, Canada. This Agreement, together with the Hi-Rollerz Terms of Service, constitutes the entire agreement between the parties with respect to the booking and supersedes all prior discussions, representations, or agreements.

Any modification to this Agreement must be agreed upon in writing by both parties prior to the event date.