Privacy policy

LAST UPDATED: NOVEMBER 2, 2026

Hi-Rollerz Promotions (“we”, “us”) runs events, music and promotions out of Edmonton, Alberta. This policy explains what personal information we collect on hi-rollerzpromotion.com, why, and the choices you have. Questions: hirollerzpromotions@gmail.com.

What we collect

• Sign-ups and the Request Line: your name, email address and any song request you send.
• Tickets and tables: when you buy, we collect your name, email, phone number (optional), any notes you add and your order details. Each person on your order gets a QR ticket with its own private link. Anyone who has that link can open the ticket, so only forward it to the person you are giving it to.
• Payments: card payments, Apple Pay, Google Pay, Link and pay-later options such as Klarna are handled by Stripe; PayPal payments are handled by PayPal. We never see or store your full card number.
• At the door: when your ticket is scanned, we record the time and which team member scanned it, so each ticket can only be used once.
• Rollerz Card (fan accounts): if you join, your first name, email, city and member number. To unlock perks you also add your birthday (to confirm you are 18 or older and for your birthday perk), your phone number (for your account and the door list, never shared or sold) and a profile photo. You can change or remove these from your Profile at any time. You sign in with a one-time link sent to your email, or with your Google account (Google then shares your name, email and a Google account ID with us), so we never hold a password for you. Your chips are worked out from the tickets you buy, the nights you are checked in, friends who join with your link, your Sound Clash votes, the Vault parties you say you were at and the photos you post there.
• Referrals: if you join through a friend’s link, we note who invited you so they get their chips. A small cookie remembers that link for 30 days.
• Bookings and messages: when you send a booking request or contact us, your name, email, phone, organisation, event details, budget and message.
• Artists in the Green Room: the profile, bio, photos, music, press kit and unavailable dates an artist adds. These show on their public profile; music is reviewed before it goes live.
• Vault photos from fans: if you post photos to a party in the Vault, they appear publicly on that party’s page straight away, with your first name and chip level. You can delete your photos at any time from the Vault tab on your Rollerz Card. Anyone can report a photo; a photo with several reports is hidden until we check it, and we can remove any photo. Only post photos you took yourself, of people who are happy to be online. If you spot a photo of yourself you want taken down, contact us and we will remove it.
• Likes: to count one like per mix per visitor, we store a scrambled one-way code made from your internet address, never the address itself, for up to one year.
• Your browser: the music player remembers your last mix, where you stopped, your volume and the mixes you liked. This stays in your own browser and is not sent to us.
• Cookies: we use cookies to keep you signed in, hold your cart and checkout, remember a referral link, and for private preview links. Stripe and PayPal set their own cookies to process payments and prevent fraud.

We do not currently use Google Analytics, advertising trackers or tracking pixels. If we add any, we will update this page first.

How we use it

To send you the updates you asked for, deliver tickets and sign-in links, check tickets at the door, run events and table bookings, answer booking requests, count likes and votes, award chips and perks, improve the site, and prevent spam and fraud. We do not sell your personal information.

Who we share it with

Only the services that help us run the site and events: our web host (Hostinger), Stripe and PayPal for payments (plus any pay-later provider you choose at checkout), and Google (Gmail) to send and receive email. Our door team sees ticket holders’ names and ticket codes on the night. We also share information when the law requires it. Some of these services may store information outside Canada.

Photos and video at events

Our events are photographed and filmed, and photos may appear on this site, including the Vault, and on our social media. If you would like a photo of you removed, email us with a link to it and we will take it down.

How long we keep it

Sign-up details are kept until you unsubscribe or ask us to delete them. Your Rollerz Card stays until you ask us to delete it. Order, ticket and door check-in records are kept as long as Canadian tax and business law requires. Booking requests and messages are kept as long as we need them to deal with your request and keep our records.

Your choices

• Stop our emails at any time by replying “unsubscribe” or emailing hirollerzpromotions@gmail.com.
• Ask to see, correct or delete the personal information we hold about you, including your Rollerz Card, by emailing us.
• Clear your browser storage and cookies to reset what the player and the site remember.

Age

This site and our events are for adults. We do not knowingly collect information from anyone under 18.

The law

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

Changes

If we change this policy, we will update the date at the top of this page.